ITES stands for Information Technology Enabled Services. As the name suggests, it is a part of Information Technology.

ITES helps businesses improve their productivity and functions through IT and automation. ITES is also known as web-enabled services or remote services.

ITES is a broad field. Some of its noticeable aspects are –

BPO (Business Process Outsourcing)

KPO (Knowledge Process Outsourcing)

LPO (Legal Process Outsourcing)

ITES is closly tied to the Business Outsourcing sector. Nowadays, most of the businesses are reliant on IT systems. They are enabled and backed up by Information Technology.
So when the business process is outsourced, ITES plays a huge role in support (in forms such as call centers, tele-service, remote service etc).

This process is known as ITES-BPO.Like BPO, KPO is also a part of business outsourcing. Like BPO, this process is also reliant on ITES.

Business process outsourcing(BPO) is an outsourcing version that uses facts technology generally over the internet withinside the delivery of the outsource manner. And on the alternative manner Information technology enabled service(ITES) is a technology to supply carrier electronically.

The BPO/ITES course assist me to recognize the operational value chain of BPO/ITES method and workforce management like diverse tool/dialer like Ameyo,CMR,cost optimization and six sigma etc. The live projects helped me to advantage the cappotential to resolve the problem of the customers. I would really like to thank myra’s Academy, held for a tremendous course. Now I am successful to present interviews with instilled confidence.

Since Technology oriented development policies have taken the centre stage, ITES has opened windows for job opportunities, service offerings, and outsourcing in major economies. This course was a great direction of learning to go into and gain a lot of knowledge.

Since, more and more companies are choosing digital automation and their adoption of SaaS and PaaS I was optimistic about this course and its impact on my career and it didn’t disappoint I recommend it to anyone looking to get into BPO as it's way better than course of other sites.